FAQ

Frequently Asked Questions (FAQ)

Welcome to Magishop.sk! We are a retail gallery with a 20-year tradition and a brick-and-mortar store in Bratislava. Here you will find original works of art by over 150 artists and craftspeople, beautiful decorations, designer accessories, and gifts that bring joy. We have prepared answers to the most frequently asked questions to help you with online shopping and visiting our store.

About Magishop.sk and Our Gallery

1. What is Magishop.sk?

Magishop.sk is an online store and retail gallery with a brick-and-mortar store in Bratislava. For 20 years, we have been bringing art, original items, and beautiful home accessories to our customers. It is our joy to select items that have their own character and can bring delight.

2. What can I find on Magishop.sk?

We offer hundreds of hand-painted original paintings, graphics, watercolors, original sculptures and figurines, original artistic ceramics, hand-painted silk scarves, home accessories, decorations, and a wide range of gifts. Here you will find original works of art as well as beautiful items to make everyday life more pleasant.

3. Do you also have a brick-and-mortar store?

Yes! We are happy to welcome you in person to our store in Bratislava at Pribylinská 4, during opening hours on Mon - Fri from 9:00 to 17:00. You can view our entire range in person, discover new pieces, and get advice from us when choosing a painting, decoration, or gift.

4. How long have you been operating on the market?

Our brick-and-mortar gallery has a 20-year tradition. Over the years, we have met many artists, discovered many beautiful items, and helped customers find works that have become part of their homes. Our e-shop has been operating for over 10 years.

Works of Art and Decorations

5. Are all paintings originals?

Our range includes original works of art as well as other decorative products. All original works are originals. Of course, upon request, we will also issue a Certificate of Authenticity for works of art. Information about the artist, technique, and character of a specific work can be found in its product description. If you need to clarify anything, we are happy to help.

6. Are products available in only one piece?

It depends on the specific product. Original paintings and unique works of art are available in only one piece, while some decorations and gifts may be available in multiple pieces. You can find the current availability on the product page. For graphics, each marked print is considered an original.

7. Will the product look the same as in the photo?

We try to prepare photographs so that they capture the actual appearance of the product as faithfully as possible. However, colors may vary slightly depending on lighting and screen settings. With works of art, the personal experience of their appearance may be even more striking. The fact is that in over ten years of operating the e-shop, we have not received a single complaint.

8. Where can I find the dimensions of a painting or decoration?

You can find the dimensions and other available information in the description of the specific product. If you are missing any information or are unsure whether a painting will fit in your space, contact us.

9. Can I view the product in person before purchasing?

Of course, you can visit us at our brick-and-mortar store in Bratislava. If you are interested in a specific painting or item, we recommend checking its availability at the store in advance.

10. Do you also have more affordable gifts?

Yes! Our range includes not only works of art, but also various decorations, accessories, and gifts in different price categories. We believe that a beautiful thing does not always have to be a big investment.

Orders and Purchases

11. How can I order goods through the e-shop?

Select a product, add it to your cart, and follow the instructions to complete your order. After submitting it, you will receive a confirmation at the stated email address.

12. Do I need to register before purchasing?

No. Registration is not required when shopping on our e-shop.

13. How can I find out if a product is in stock?

You can check the current availability directly on the product page. For unique works of art, we recommend not delaying your purchase, as the specific piece may no longer be available after it is sold.

14. Can I change or cancel an order?

Yes. If you need to change or cancel an order, contact us as soon as possible and provide the order number. The modification options depend on the stage at which the order is. If we have already shipped the goods, it will be more complicated.

15. How can I check the status of my order?

You will receive information about the order via email communication. If you need further information, write to us and provide the order number.

Payment and Shipping

16. What payment options do you offer?

You can pay by card, ApplePay, Gpay, PayPal. If you decide to pick up the goods at our brick-and-mortar store, you can also pay for the goods in cash. The available payment options will be displayed during checkout. Before confirming it, you can choose from the currently offered payment methods.

17. How much is shipping?

Everything depends on the purchase value. For smaller items up to the value of €20, shipping to a Packeta box is €3.40. Over €20, shipping to a Packeta box is free. Of course, more expensive paintings that we send by courier to an address require a different shipping method. However, within Slovakia, it is at most €10, and within Europe, at most €33. Shipping costs depend on the selected delivery method and other order conditions. You will see the exact amount during checkout before confirming the order.

18. How do you deliver orders?
We deliver smaller and lighter shipments within Slovakia and the Czech Republic to an address, but also to Packeta/Zásielkovna boxes. Larger shipments, or shipments abroad, we mostly send by courier to an address. You can view the currently available delivery options when creating an order. If you need a different delivery method, contact us and we will check if we can accommodate you.

19. How long does delivery take?

Delivery usually takes 1-3 business days. For example, if you order goods on Saturday morning, we will ship them on Monday. The delivery time depends on product availability, the selected shipping method, and the delivery location. We will provide you with current information about the order via email communication.

20. Can I pick up my order in person?

Yes, we also offer personal pickup at our brick-and-mortar store in Bratislava at Pribylinská 4 during opening hours on Mon - Fri from 10:00 to 17:00. As soon as your goods are ready, we will let you know. 

21. How do you pack paintings and fragile items?

Works of art and fragile decorations require special attention. When packing, we pay attention to the character of the product and try to ensure that it is prepared for safe transport. We are strong advocates of recycling and reusing packaging, so we try to use clean and undamaged cardboard, boxes, bubble wrap, and other filler material that has already been used. 

Returns and Complaints

22. Can I return goods purchased through the e-shop?

Yes, of course. When shopping online, the consumer generally has the right to withdraw from the contract within 14 days of receiving the goods. However, there are statutory exceptions and conditions that depend on the specific case. You can find the details in our terms and conditions.

23. What should I do if I receive damaged goods?

If the shipment arrives damaged, take a photo of the packaging and the damaged product and contact us as soon as possible. Provide the order number and attach the photos so that we can check the situation and agree on the next steps with you.

24. How can I file a complaint about a purchased product?

If the purchased product has a defect, contact us with a description of the problem and the order number. If possible, also attach photos. We will handle your complaint in accordance with applicable laws.

Gifts and Personal Selection

25. Can I find a gift for a special occasion at your store?

Absolutely! Whether you are looking for a gift for a birthday, anniversary, wedding, or just for joy, here you will find works of art, decorations, and small items that can have a special charm. Some gifts delight with their beauty, others with their originality – and the best with both.

26. Will you help me choose a painting or a gift?

We are happy to advise you. If you are looking for a painting for a specific interior or a gift for someone close, tell us more about your ideas, style, and budget. Together we will try to find something that will bring you joy. Write to us or call us.

27. How can I contact you?

If you have a question about a product, order, personal pickup, or visiting the store, use the contact details listed on Magishop.sk. We are happy to help. You can also use our Chat.

Magishop.sk – art, beautiful things, and joy for 20 years.