Refund policy

Returns and Refund Policy

We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with all original tags attached and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, please contact us at shop@magis.sk.

Please note that returned items must be sent to the following address:

Magis Art s.r.o.
Pribylinská 4
831 04 Bratislava
Slovakia

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, you can contact us at any time at shop@magis.sk.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can assess the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom-made products (such as special orders or personalised items), and personal care products (such as cosmetics).

We also do not accept returns of hazardous materials, flammable liquids, or gases.

If you have any questions or concerns about a specific item, please contact us.

Exchanges

The quickest way to ensure you receive what you want is to return the item you have. Once your return has been accepted, you can place a separate order for the new item.

14-Day Right of Withdrawal in the European Union

Notwithstanding the above, if your order is shipped to a destination within the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing a reason.

As with other returns, the item must be in the same condition that you received it, unworn or unused, with all original tags attached and in its original packaging. You will also need your receipt or proof of purchase.

We do not accept parcels sent cash on delivery (COD).

Refunds

Once we have received and inspected your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be automatically issued to your original payment method within 10 business days.

Please remember that it may also take some time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at shop@magis.sk